Returns & Refunds
Contact EcoPaws within 30 days after delivery to request a return. This is a request window, not a guarantee that every item is returnable.
Eligibility
Change-of-mind returns generally require unused, unopened products in original packaging. Opened pet treats, chews and grooming products may be ineligible for hygiene and safety reasons. Your applicable consumer rights are not affected.
Return process
Contact us through our Contact page with your order number and reason for return. We will review your request and provide the approved return destination and instructions if eligible. Do not send returns to a shipping-label address, supplier business address or EcoPaws address without written authorization. Return destinations vary by product and supplier.
Damaged or incorrect products
Contact us promptly and include photos if available. We will arrange an appropriate remedy under applicable law.
Shipping and refunds
We will confirm return shipping responsibilities before any shipment. Approved refunds go to the original payment method, subject to processing times. International return arrangements depend on the destination and item.