Shipping & Delivery
EcoPaws works with fulfillment partners to deliver pet-care essentials to supported destinations. Shipping options, charges and any available delivery estimates are displayed at checkout based on your delivery address and the products in your cart.
Where we ship
Shipping availability varies by product and fulfillment partner. A country appearing in our store's market settings does not guarantee every item can be shipped there. Please confirm that your delivery address is accepted at checkout before ordering.
Processing and tracking
Processing and transit times depend on the item, supplier, destination and carrier. We do not promise a universal dispatch or delivery deadline. Tracking details are shared when available from the fulfillment partner.
International orders
Import duties, local taxes and customs fees may apply depending on the destination and checkout terms. These charges are not always included in product or shipping prices. Delivery may be affected by customs clearance.
Returns
Please review our Returns & Refunds page and contact EcoPaws before mailing anything. Approved return destinations and eligibility may vary by product; never return a package to its shipping-label address without written authorization.